Shipping policy

All orders are dispatched within 1-2 business days. You will receive tracking details once your order has been shipped.

Australia

Orders with an Australian delivery address are sent either via Standard post with Australia Post for a charge of $10 per parcel or Express Post for a charge of $15 and require a signature on delivery. All orders over $100 with a delivery location within Australia will receive complimentary standard shipping. This will automatically apply at the cart during checkout process. You can expect your parcel within 2-7 business days from dispatch.

Japan 

Orders with an Japanese delivery address are sent via Standard post  for a charge of $10 per parcel. All orders over $200 with a delivery location within Japan will receive complimentary standard shipping. This will automatically apply at the cart during checkout process. You can expect your parcel within 2-5 business days from dispatch.

Please contact our team if you have any questions prior to ordering.

Ensure a safe delivery
If a parcel has been signed and accepted on delivery, dula will not take responsibility if the signee is fraudulent. If you contact Australia Post and request ‘safedrop’ dula will not be held liable for missing parcels.

Order confirmation
All dula orders will receive an email confirmation. You will receive a second notification email with tracking details on dispatch from Australia Post. We cannot amend orders once the confirmation has been sent.