Refund policy

If for any reason you are not 100% satisfied or change your mind and no longer want a full priced item(s) purchased from, we can provide an exchange or credit in accordance with the following policy.

Please contact us with your order number, full name, and the reason of exchange within 7 days of the delivery date.
Items must be returned unworn and in their original condition, with all swing tags attached and in its original packaging. You’ll also need the receipt or proof of purchase. Dula holds the right to refuse an exchange if a product is returned damaged or soiled.
Return packages must be shipped using a trackable postage method. Dula will not be held liable for parcels lost in transit so make sure to hold onto your tracking number.
Customers will be responsible for paying the costs of shipping when exchanging.

Dula will assist you with exchanging garments for an alternative size or colour where available. If stock is limited and we are unable to fulfil your requested exchange, we will contact you to arrange a credit.

Credit Vouchers
Credit vouchers are provided as E-vouchers, with a unique code sent to your email address when used to order online. They are valid for 90 days, and can be redeemed at

Faulty garments
Here at dula we take immense pride in the quality of our products and exercise the utmost care to ensure that each dula wear piece is quality checked prior to shipment. However, if you believe the item purchased has a manufacturing fault, please contact us within 7 days of the delivery date with an explanation and a photo of the issue. If deemed a manufacturing fault, we will send you a pre-paid bag to return the product, and once received, we will happily organise a replacement or refund.
Personal wear and tear are not considered a manufacturing fault.

Exceptions / non-returnable items
Unfortunately, we cannot accept exchange or credit on sale items or gift cards.

Purchase at Market Stalls
Dula will assist you with exchanging garments for an alternative size or colour where available though cannot be refunded.